Service & After-care - Part 2 12 Months Service
Our 12 month service period covers any wear and tear to your new Celebration Home. Inside your handover pack we provide you with an easy list where you can jot down any issues you experience during the first 12 months.
If the original print copy is misplaced, simply request a new one via the service email below. Return this form to us before the end of the 12 month period by emailing it to service@homeassist.com.au. Once your request has been issued you can rest assured that our dedicated service team will action these requests within 5 business days to make sure your home remains good as new! Once your 12 months is up, don’t be a stranger, you can still contact our Home Assist team with any questions or issues.
If your request is urgent don’t hesitate to call Home Assist on 6146 7000
FAQs
Celebration Homes offer, with every home we build, the protection and security of a 25-year Structural Guarantee.
We’ll rectify, at no cost to you, any structural issues of concrete foundations, brickwork roof frame. This guarantee does not cover damage caused by storm, fire, flood, acts of terrorism or abuse. Regular home owner maintenance will go a long way to preventing any problems from arising. Misuse or neglect is not covered by our warranties.
Please refer to the Home Care and Service Guide for a list of the warranty periods for each item in your home.
Please be aware that Celebration Homes offers a twelve-month service on all homes. The service form is included in your key handover pack and needs to be returned to our Service Department in order for Celebration Homes to complete the twelve-month service.
Celebration Homes also offers a 25-year structural guarantee. This guarantee covers any structural issues relating to concrete foundations, brickwork and the roof frame.
Celebration Homes 25-year structural guarantee is transferable to a new owner if the home is sold within 6 years of the key handover. In this instance, the guarantee period will reduce from 25 years to 6 years from the date of key handover.